Refund & Cancellation Policy

1. Free Services

Several of our offerings are provided free of charge — including the Readiness Form, country shortlisting, the detailed roadmap, consultation calls, and analysis of an existing document. As no payment is taken for these, they are not subject to any refund.

2. Our Approach — Revisions First

We want you to be satisfied with what we deliver. All revisions are free, and our first step in resolving any concern with a document or deliverable is to revise and refine it until it meets the agreed scope. We encourage you to raise any concerns with your mentor or point of contact so we can address them directly before requesting a refund.

3. When a Refund May Apply

A refund may be considered in circumstances such as:

• You cancel a paid service before any substantive work has begun;
• We are unable to commence or deliver a service you have paid for;
• A service was charged in error or duplicated.

Where work has already begun, any refund (if applicable) will be assessed on a pro-rata basis, reflecting the time, effort, and stage of work already completed. Requests made within 7 days of payment and before any substantive work has begun are eligible for a full refund.

4. Non-Refundable Items

The following are generally non-refundable:

• Services that have been completed and delivered;
• Work already in progress, to the extent of the work performed;
• Third-party fees paid on your behalf or by you directly — for example, university application fees, examination fees, journal or publication fees, and indexing or processing charges;
• Publication assistance and other partner-led services once the process has been initiated (see Section 5);
• Any service explicitly marked as non-refundable at the time of engagement.

5. Publication & Partner-Led Services

Because these services depend on third parties and external fees, amounts paid towards publication or partner-led services are non-refundable once the process has been initiated. Any third-party or journal fees are subject to the policies of those third parties and are outside our control.

6. Outcomes Are Not Grounds for Refund

Our fees are for the professional guidance and document-support services we provide, not for any particular result. Refunds are not available on the basis of an outcome decided by a third party — including a rejection of admission, denial of a visa, an unsuccessful scholarship or funding application, a test score, or a journal's decision not to publish. These decisions are made solely by the relevant institutions, authorities, and bodies.

7. How to Request a Refund

To request a refund, contact us at info@liftmygrade.com with your name, the service in question, your payment reference, and the reason for your request. We aim to acknowledge requests within 3 business days and to communicate a decision within 7 business days of receiving the necessary information.

8. Approved Refunds — Method & Timing

Where a refund is approved, it will be processed to the original payment method (or another method we agree with you) within 10 business days. The time for the amount to reach you may vary depending on your bank or payment provider. Applicable payment-gateway and transaction charges are non-refundable and may be deducted from the refunded amount where permitted by law.

9. Cancellation by LiftmyGrade

In the rare event that we are unable to provide a paid service for which you have paid, we will inform you and refund the amount paid for the undelivered portion of that service.

10. Changes to This Policy

We may update this Policy from time to time. The current version will always be available on this page with a revised "Last updated" date. The policy applicable to your engagement is the one in effect at the time of your payment.